Webtra Digital Solutions - Privacy Policy

Last updated: 1 January 2025

This Policy explains how we collect, use and safeguard personal information.

1. Who We Are

Webtra (Pty) Ltd (“Webtra”, “we”, “us”, “our”) is a software and product studio that designs and builds custom ERP systems, internal tools and software products for clients. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

The personal information we may collect includes:

Contact details, such as your name, email address, phone number and organisation.
Business information, such as your role, systems you use, and project requirements.
Usage information, such as how you interact with our website or products (e.g. pages visited, basic analytics).
Technical information, such as IP address, browser type, and device information, where collected via logs or analytics tools.

3. How We Use Your Information

We may use personal information for the following purposes:

To respond to enquiries and provide proposals.
To deliver and support software and services you have requested.
To manage billing, invoicing and related administration.
To improve our website, products and services, including through analytics.
To comply with legal and regulatory obligations, including record-keeping.

4. Legal Bases for Processing

Where applicable, we rely on one or more of the following legal bases for processing personal information:

Your consent, where you voluntarily provide information.
Performance of a contract or steps taken at your request prior to entering into a contract.
Our legitimate interests in operating, safeguarding and improving our services.
Compliance with legal obligations.

5. How We Share Information

We do not sell personal information. We may share personal information with:

Service providers that help us operate our business (such as hosting, analytics, payment processors).
Professional advisors such as legal, accounting or compliance professionals.
Authorities, regulators or law enforcement where required by law or to protect our rights or the rights of others.

Where service providers process information on our behalf, we take reasonable steps to ensure that they handle the data securely and in line with applicable data protection requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including to meet legal, regulatory, tax, accounting or reporting requirements. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

7. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

8. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, such as:

Right to access the personal information we hold.
Right to request correction or updating.
Right to request deletion, subject to legal and contractual limitations.
Right to object to or restrict certain types of processing.
Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9. International Transfers

Some of our service providers or systems may be located outside of your country. Where personal information is transferred across borders, we take reasonable steps to ensure that it is protected in a manner consistent with this Policy and applicable law.

10. Third-Party Links

Our website or services may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Policy or how we handle personal information, please contact us:

Email: info@webtra.co.za
Phone: +27 (84) 367 6517
Webtra (Pty) Ltd. t/a Webtra Digital Solutions
The Colosseum Hotel, Foyer 3, Century City, Cape Town, South Africa